AVOID Hilton Playa del Carmen | Bribery, Discrimination, Food Poisoning | Full Tour Ocean Walk Out

AVOID Hilton Playa del Carmen | Bribery, Discrimination, Food Poisoning | Full Tour Ocean Walk Out

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We are currently on our sixth night here uh  we check out tomorrow uh this is during our   38 night honeymoon. My husband is currently  on bed rest and i'm going to give you an   honest and detailed review of all the events  that took place at hilton playa del carmen hi everyone i'm currently at the hilton playa del  carmen uh i sound kind of sick because i've been   really upset crying uh this has been the really  worst place i've ever been to my entire life um   here are some reviews that i found on some social  media couple days ago um i wanted to show you   so you can get a preview of what i'm going to be  talking about and what i'm going to be discussing   in my reviews um i will be doing the full tour  and full review as i usually do and giving you an   OSAT rating towards the end. Before i get into it,  they did want us to sign contracts in lieu of us   to keep us on the hush basically, i didn't want  to do that as i wanted everyone to know the truth   and i didn't think that free stay or free food  will you know stop me from making any kind of   statements and claims. I'd rather put this out  there for you guys and just to let you know   some of the reviews out there are just not honest  the five-star reviews are not honest reviews and   when you do see the reviews you know the low star  rating reviews those are a little bit more honest.

i'm going to go ahead and start the  review and tell you everything that   i encountered there were obviously some  good things you know some good food items   but collectively it was just  really honestly a nightmare thank you We are hilton diamond members so we had our  own private spot for check-in which had ac   the rest of the lobby in the other areas had no ac  and remember it's July/ August really really hot I suggest in any all-inclusive resort to book  all your restaurants in advance here it didn't   make a difference because on two of the nights the  restaurants that she did book for us were closed   and we were forced to go to a buffet and there  we were actually questioned several times why we   haven't made reservations to the buffet until we  finally had to show them the proof on our phones   that she had booked these reservations  and the place is closed and so finally   we were able to go and eat at a buffet  that we didn't even want to eat at. Booked us reservations today but it's closed it's  closed today and they made reservations for us We asked for amenities several times and it was  so difficult for them to get anything for us,   we stayed here for six nights so  we definitely needed more than   you know one shampoo one conditioner  a day and it was just so tough   here's a little recording of what they had  to say after we called them so many times they don't answer tomorrow everyone yeah no i guess they they  just don't do good service   because i called today before i left  for dinner nobody's come to replenish   the towels nobody cleaned the towels and  we vacuumed the room they just ignored it i don't know what happened sir well,   yeah they didn't do their job  that's what happened, of course. but if you want to call somebody now? Well  no we're about to go to sleep so wouldn't   be really smart to send someone out and we also  asked for q-tips we've asked about three times   and nobody's brought them okay well  i'm going to put the the request but you do have q-tips though  right here do you have q-tips   q-tips the things the things you  stick in your ear and clean them out i'm sorry that i don't know what that means  q-tips you know vanity kit you know when you   clean your ear out okay okay yeah so how many  would you need sir uh four or five five is good yep just shorted i can't even use  it got our valuables in here The room was actually really nice they had a hot  tub in there uh you can see my husband enjoying   the hot tub that he had to actually set up because  we did call several times for the hot tub to be   set up and they weren't able to do that but he  figured it out so i'm glad he was smart like that oh it's low oh it's mud oh it's disgusting unfortunately the beach is really bad oh it looks like chocolate water The room itself was actually not bad at all   outside as soon as you walk out you have your own  cabana, just unfortunately the smell was just so   bad that nobody you can see nobody sitting outside  um but those are your cabanas assigned to your   room uh this is actually where i asked one of the  guys to get me a towel while all my valuables were   sitting there and he told me that i have to go get  it myself which was fine, it was just really rude. This tablet here is simply informational  if you did want to order room service   you would have to dial the extension um  sometimes they don't answer really fast but   it typically took about 35 to 40  minutes for room service to get here   which is pretty standard in all resorts another  sales pitch at the beginning was by itself she   was great but you know she just forced us  to buy a massage when we didn't want to   um and she said you know if you don't buy it now  then the prices will be increased later which   really doesn't matter i'm not here to be on a  budget we're on a 38 night honeymoon we want to do   things at our own time at our own leisure but here  it felt like we had to do things at their time   even eating even you know going to sleep like  lights out at 11 pm throughout the property   i felt like i was in like a  military school or something This was a really neat idea i've never seen this  in a hotel before but basically if they drop off   amenities or you want to put your dirty dishes  there you turn on the light and uh housekeeper   someone will know that there's dirty items in  there for them to pick up so they don't have to   come into the room outside our suite you get to  see the pool on the right side it was just not   our scene it was kind of like spring breakers boom  boxes twerking not really our style so we tried to   kind of stay elsewhere there was a private pool  but it was also like a really cheap apartment   pool which we had to pay someone just to finally  show us where it was i will get to that shortly After asking for people where the pool was they  just kind of pointed in random direction and   i you know didn't speak english  which is fine we don't speak spanish   and luckily you know this guy spoke  english when we showed him our pesos okay i see um what time is this open 7 a.m okay

so do so just to show you that nothing about  their dress code is mentioned on here   uh most of the other restaurants  have a dress code this one didn't this is what i was wearing to polikanos at  3 30 pm uh i wasn't wet i was completely dry   i want to let you know that this is not the lady's  fault i'm not trying to call her out or anything   but it is actually the fault of the management  team at the hilton and the people that work there   they allowed this female to enter polycanals even  though she was in a bathing suit and no cover-up   by hector cruz but he told me and my husband  that we had to go back and change which we did   and that's fine we respect rules he also didn't  allow another couple to enter after us and so   we were like okay that's fine he um you know he  rules the rules but then when she entered with   four other females they let them all in then his  response was i don't want to deal with that and   you know he tried to cover up his name tag so he  didn't get his name but his name is hector cruz so so these people and employees people like this and  puts them as a head waiter that's my problem so   you know absolutely absolutely and i i want you  i want to see what my wife was doing or you have   the cameras you can go we'll have the camera  as i mentioned we are going to make this yeah and we get to hear everything i mean i'm going to hear him snickering  that's why i want you to have the audio okay   okay and he doesn't want to come out he  ran away where is he did you guys tell   him to go away because because i want  him to tell me in front of you that   what he said to her i can't call him if  you feel me i don't want to set you up oh i don't even want to come back to this resort  i hate this resort i don't like it at all   okay we like i said that first of all it's like  one thing after the other the beach is ruined   basically uh the chef's table was first of all  just one and you know there's two of us and it   was only 35 to summarize what they're trying to  say is if we sign this and we get a free 35 dollar   whoopty woo chef's table that we will silence  ourselves we won't write any statements everything   has to be confidential then they even pushed  us further the next day offering to pay for our   entire stay but you know what we already paid for  our entire stay and that is not going to silence   us from telling the world the truth and the reason  why you only see five stars is because when anyone   has an issue they offer them something free and  they are forced to sign a document a legal form   of document making them silence themselves  i'm sorry this was not going to happen to us we asked carlos octavio danielle directors  and gm's of the property to give us the uh   direct uh email for hilton plato carmen they  wouldn't so we just you know went online and found   it ourselves they're just trying to hide a lot of  information but then it just got from bad to worse and i just want you to know that all  your times your restaurants are off   we went to the private pool the more quiet  cooler times we don't like all this yeah we like that type because this is too much  dripping for us i don't we don't want that   to drink and too much like parting too much like  noise so we went so we went to the one in the back   then after that went to spice and it was like  4 50 and on your thing it says your pamphlet it   says it closes at five o'clock so they said  no you cannot come here so your timings are   always drinking a spice and spice yeah they  said we're open at six o'clock for dinner   okay spice you want to then would we  would after that the one next to it was not available either okay and so  then the gentleman actually in spice   you know first whatever we really went to  spice the gentleman inspires his i said can   we go there because it says something about the  dress code he said no as long as you're not wet   so your waiter agreed over there that  he looked at her he said no you're fine   yeah i forgot his name he was really nice  gentleman but he said no you can go over   there as long as you're you're not wearing this  it's not wet so i had you know flip flops i had   dry shorts on clothes were dry so then we went  from there then we then when as soon as he said   what a pelicans went there he refused us and  literally would have been climb either because   right when it closes at five it was like 4 59  right when it closes the other one opens you see   i'm saying so it's just like a build up but you  keep going to face the pace they're refusing you   and then one guy says it's okay but  this gentleman is just picking and   choosing okay i'm going to let this person  i'm not the next person that that is what is so this is discrimination your email right yes  and then you're gonna send us the corporate email   insert the corporate email content this is you can know the story we went there you know and he  just clearly wouldn't let her in show them   what you were wearing i was wearing like uh one of  these skirts and you know that another like i was   wearing this whole skirt i was wearing this entire  skirt and then this was wrapped around skirt i was   wearing this skirt and a bathing suit and then he  said no so we said okay so we went to go change she was wearing you know a bathing suit and it was  you know i don't even have anything here she had   this big and samantha saw  what she was yeah samantha saw   and i mean it was totally revealed she said it was  a swimwear and and so you know my my whole thing   is that he never apologized he's not professional  and instead he's snickered and yeah he snickered   like you know under his mask then i could hear it  what i don't like is smart asses and he's he's a   smart ass and he's a bad apple he shouldn't be in  the hospitality i'm in the food service industry   and he shouldn't be in there and you know  when i try to take a picture of his name tag   because i was going to report it this is what he  does i have a live picture this is mr clue's watch he tries to put up his name to him i  never showed this to samantha issue   then i realized it was a live picture  this is hector cruz this is a gentleman   that discriminated against me right and this is  what he does is that how you train people i try   to take his picture to reporter he comes up his  name and then he snickers more which means laugh   so you know i don't even want to go over there  no no please if you don't feel comfortable   but if you uh please can come yeah and then he's  probably the leader for teamwork goes and she's   laughing about it too like you know we're giggling  and i don't speak spanish but i don't know what   to do okay i don't body language yeah i've  dealt with you know thousands of employees and   i was just shocked that putin an american  company would discriminate you're supposed to   be lgbtq friendly but here you are you know  we're minorities you're indian and you're   discriminating that's just because you think  that i don't say something and i'm not well   the lady that he led black women so my impression  is that he because as soon as they walked in   he was like this and i looked at him and  i was like you better go over there i said   like this you better go over there and tell  them too so he looks at them and just walks away   and he says something to katima and he makes her  deal with them just because they're four black   women and he thinks that they're going to create a  fuss he doesn't want to deal with them to an older   older white man an asian woman this was like 10  minutes after he and the asian woman was wearing   this cover up and a bikini he wouldn't let them  win either he gave them a problem only the black   women four big black women he let them go because  you can't do that you have to if you have a policy   you have to be consistent with everybody or  else it's called discrimination and then your   employee hector he's sitting there arguing with  me it's not discrimination and that's not a   bathing suit you think i'm stupid that is amazing  i brought some outcome from front desk wasted one   hour of my time i got a headache yesterday just  to deal with this bs [ __ ] okay i brought her   over there she agreed it was a bit and she said  it was true revealing my wife you don't even know   she's had an eating disorder she'd have  to wear therapy for you know her her   looks okay this [ __ ] excuse my language is  telling her that oh you need to go cover up   so i'm telling you i'm going to go to the  media with this i'm going to write with you write your email and send you sure alternative for plugin research so really it's but let me as i say so i'm here just to follow you  know what you can say if you give me the chance   um for the next dinner the next launch something  special but then that's fine let me just i this is a big company maybe where you're working one dairy queen it has like 35 people okay then  my indian restaurant and it's full service that   has like 40 people but they're small like you  know restaurant but yeah it's the same headaches   so yeah then you have to bring it back and and  find out what's happening i have white people   i have transgender people this one person is  green here i mean it was a boy was a girl you   know i understand we hire everybody and we train  everybody to be sensitive and this but what for me   is that if you do have a policy adhere to it with  all the guests you cannot pick and choose because   now you're inconsistent now it's discrimination  and that's when you get somebody's feeling with   her you know which is my life like you're telling  her she has to cover up and she was not even   wearing anything she had a whole like you know  neck thing here the beginning but this other lady   her thing is cut here i don't know if she has  her picture and she looked horrible and like   you can her basically came down to here but  he just said oh that's fine and then sorry thank you thank you my husband has been on the toilet for three  days straight i'm sorry that i have to show   you this but i want to show you the proof um  we actually had to have a doctor who helped us   we had to pay for the electrolyte  we had to pay for everything   uh this guy was actually really scared to  have helped us which is really surprising   if you notice at the end he says please don't let  anyone know that i told you this over whatsapp   i understand like you know maybe hilton owns a  lot of plato carmen as i did notice that when we   went to go pick up medication from the pharmacy  the pharmacist is actually owned by hilton uh   danielle actually offered to pay for it but  we didn't want his money so we paid for it   ourselves and luckily we did because we noticed  on the receipt it's actually part owned by hilton   plato carmen uh the doctor himself was amazing you  know he gave us everything that we needed to take   the pharmacist was good she told us what to  take and how to take it obviously the language   barrier but google translate is excellent  in helping you get through these situations so the gym is based on first come first serve  only six people are allowed at the gym at one   time which is fine you put on a waiting list  you're only allowed to work out for one hour   it's vacation who wants to work out for more than  an hour anyway alejandro at the gym was excellent   he was really nice informative even showed us how  to get to one of the restaurants the day after   um so the gym was really nice spacious  clean i really enjoyed using that but we   only got to use it for two days as you  know my husband got really sick after the next few days we were only ordering  room service as my husband was too weak   to get out of the room those are chicken  skewers they also have like chicken broth   chicken fajitas vegetable fajitas on the last  day i was able to eat at kalmata which is the   buffet but as you can see i didn't have a  lot of fun my husband took those pictures   i looked bored out of my brains i was  also really sad and ready to get out   some of the vegetable fajitas chicken fajitas  for room service and then they have chicken broth   which is funny because at the beginning i  said i wonder why they have chicken broth   it's it's good if people get sick here  you know but i guess i jinxed myself there to be completely honest with you guys this was  a coffee shop and this was the best place to   eat have your tea coffee drinks whatever you  like your cakes your pastries your candies   um this was the best place also the staff was  really friendly really fast really efficient   um i suggest tipping here  too because they do do a lot hey yeah this was the best place and still there  was a hair in the food um honestly the hygiene   in this resort is really really bad  the food safety is just you know   nobody checks on it they say they have a  system but obviously it's not followed up on out of my six nights i had to eat here  three and then i had maria maria's once   and then pelicanos once because everything  is closed uh this is these are the appetizers   that komada and then all the entrees you  order this is my little plate right here uh but it was in the dark we actually ate here uh the same day we ate  at polyganos for dinner but we realized that   it was a shrimp coconut curry or something in  polikanos that got us thick and not a asiana my it was really loud in there we had just a  crazy day already so we wanted some privacy   so the waiter actually allowed  us to come and sit down   stairs away from everyone  which is really nice of him casa thank you you

2021-09-11 07:21

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