AVOID Hilton Playa del Carmen | Bribery, Discrimination, Food Poisoning | Full Tour Ocean Walk Out
We are currently on our sixth night here uh we check out tomorrow uh this is during our 38 night honeymoon. My husband is currently on bed rest and i'm going to give you an honest and detailed review of all the events that took place at hilton playa del carmen hi everyone i'm currently at the hilton playa del carmen uh i sound kind of sick because i've been really upset crying uh this has been the really worst place i've ever been to my entire life um here are some reviews that i found on some social media couple days ago um i wanted to show you so you can get a preview of what i'm going to be talking about and what i'm going to be discussing in my reviews um i will be doing the full tour and full review as i usually do and giving you an OSAT rating towards the end. Before i get into it, they did want us to sign contracts in lieu of us to keep us on the hush basically, i didn't want to do that as i wanted everyone to know the truth and i didn't think that free stay or free food will you know stop me from making any kind of statements and claims. I'd rather put this out there for you guys and just to let you know some of the reviews out there are just not honest the five-star reviews are not honest reviews and when you do see the reviews you know the low star rating reviews those are a little bit more honest.
i'm going to go ahead and start the review and tell you everything that i encountered there were obviously some good things you know some good food items but collectively it was just really honestly a nightmare thank you We are hilton diamond members so we had our own private spot for check-in which had ac the rest of the lobby in the other areas had no ac and remember it's July/ August really really hot I suggest in any all-inclusive resort to book all your restaurants in advance here it didn't make a difference because on two of the nights the restaurants that she did book for us were closed and we were forced to go to a buffet and there we were actually questioned several times why we haven't made reservations to the buffet until we finally had to show them the proof on our phones that she had booked these reservations and the place is closed and so finally we were able to go and eat at a buffet that we didn't even want to eat at. Booked us reservations today but it's closed it's closed today and they made reservations for us We asked for amenities several times and it was so difficult for them to get anything for us, we stayed here for six nights so we definitely needed more than you know one shampoo one conditioner a day and it was just so tough here's a little recording of what they had to say after we called them so many times they don't answer tomorrow everyone yeah no i guess they they just don't do good service because i called today before i left for dinner nobody's come to replenish the towels nobody cleaned the towels and we vacuumed the room they just ignored it i don't know what happened sir well, yeah they didn't do their job that's what happened, of course. but if you want to call somebody now? Well no we're about to go to sleep so wouldn't be really smart to send someone out and we also asked for q-tips we've asked about three times and nobody's brought them okay well i'm going to put the the request but you do have q-tips though right here do you have q-tips q-tips the things the things you stick in your ear and clean them out i'm sorry that i don't know what that means q-tips you know vanity kit you know when you clean your ear out okay okay yeah so how many would you need sir uh four or five five is good yep just shorted i can't even use it got our valuables in here The room was actually really nice they had a hot tub in there uh you can see my husband enjoying the hot tub that he had to actually set up because we did call several times for the hot tub to be set up and they weren't able to do that but he figured it out so i'm glad he was smart like that oh it's low oh it's mud oh it's disgusting unfortunately the beach is really bad oh it looks like chocolate water The room itself was actually not bad at all outside as soon as you walk out you have your own cabana, just unfortunately the smell was just so bad that nobody you can see nobody sitting outside um but those are your cabanas assigned to your room uh this is actually where i asked one of the guys to get me a towel while all my valuables were sitting there and he told me that i have to go get it myself which was fine, it was just really rude. This tablet here is simply informational if you did want to order room service you would have to dial the extension um sometimes they don't answer really fast but it typically took about 35 to 40 minutes for room service to get here which is pretty standard in all resorts another sales pitch at the beginning was by itself she was great but you know she just forced us to buy a massage when we didn't want to um and she said you know if you don't buy it now then the prices will be increased later which really doesn't matter i'm not here to be on a budget we're on a 38 night honeymoon we want to do things at our own time at our own leisure but here it felt like we had to do things at their time even eating even you know going to sleep like lights out at 11 pm throughout the property i felt like i was in like a military school or something This was a really neat idea i've never seen this in a hotel before but basically if they drop off amenities or you want to put your dirty dishes there you turn on the light and uh housekeeper someone will know that there's dirty items in there for them to pick up so they don't have to come into the room outside our suite you get to see the pool on the right side it was just not our scene it was kind of like spring breakers boom boxes twerking not really our style so we tried to kind of stay elsewhere there was a private pool but it was also like a really cheap apartment pool which we had to pay someone just to finally show us where it was i will get to that shortly After asking for people where the pool was they just kind of pointed in random direction and i you know didn't speak english which is fine we don't speak spanish and luckily you know this guy spoke english when we showed him our pesos okay i see um what time is this open 7 a.m okay
so do so just to show you that nothing about their dress code is mentioned on here uh most of the other restaurants have a dress code this one didn't this is what i was wearing to polikanos at 3 30 pm uh i wasn't wet i was completely dry i want to let you know that this is not the lady's fault i'm not trying to call her out or anything but it is actually the fault of the management team at the hilton and the people that work there they allowed this female to enter polycanals even though she was in a bathing suit and no cover-up by hector cruz but he told me and my husband that we had to go back and change which we did and that's fine we respect rules he also didn't allow another couple to enter after us and so we were like okay that's fine he um you know he rules the rules but then when she entered with four other females they let them all in then his response was i don't want to deal with that and you know he tried to cover up his name tag so he didn't get his name but his name is hector cruz so so these people and employees people like this and puts them as a head waiter that's my problem so you know absolutely absolutely and i i want you i want to see what my wife was doing or you have the cameras you can go we'll have the camera as i mentioned we are going to make this yeah and we get to hear everything i mean i'm going to hear him snickering that's why i want you to have the audio okay okay and he doesn't want to come out he ran away where is he did you guys tell him to go away because because i want him to tell me in front of you that what he said to her i can't call him if you feel me i don't want to set you up oh i don't even want to come back to this resort i hate this resort i don't like it at all okay we like i said that first of all it's like one thing after the other the beach is ruined basically uh the chef's table was first of all just one and you know there's two of us and it was only 35 to summarize what they're trying to say is if we sign this and we get a free 35 dollar whoopty woo chef's table that we will silence ourselves we won't write any statements everything has to be confidential then they even pushed us further the next day offering to pay for our entire stay but you know what we already paid for our entire stay and that is not going to silence us from telling the world the truth and the reason why you only see five stars is because when anyone has an issue they offer them something free and they are forced to sign a document a legal form of document making them silence themselves i'm sorry this was not going to happen to us we asked carlos octavio danielle directors and gm's of the property to give us the uh direct uh email for hilton plato carmen they wouldn't so we just you know went online and found it ourselves they're just trying to hide a lot of information but then it just got from bad to worse and i just want you to know that all your times your restaurants are off we went to the private pool the more quiet cooler times we don't like all this yeah we like that type because this is too much dripping for us i don't we don't want that to drink and too much like parting too much like noise so we went so we went to the one in the back then after that went to spice and it was like 4 50 and on your thing it says your pamphlet it says it closes at five o'clock so they said no you cannot come here so your timings are always drinking a spice and spice yeah they said we're open at six o'clock for dinner okay spice you want to then would we would after that the one next to it was not available either okay and so then the gentleman actually in spice you know first whatever we really went to spice the gentleman inspires his i said can we go there because it says something about the dress code he said no as long as you're not wet so your waiter agreed over there that he looked at her he said no you're fine yeah i forgot his name he was really nice gentleman but he said no you can go over there as long as you're you're not wearing this it's not wet so i had you know flip flops i had dry shorts on clothes were dry so then we went from there then we then when as soon as he said what a pelicans went there he refused us and literally would have been climb either because right when it closes at five it was like 4 59 right when it closes the other one opens you see i'm saying so it's just like a build up but you keep going to face the pace they're refusing you and then one guy says it's okay but this gentleman is just picking and choosing okay i'm going to let this person i'm not the next person that that is what is so this is discrimination your email right yes and then you're gonna send us the corporate email insert the corporate email content this is you can know the story we went there you know and he just clearly wouldn't let her in show them what you were wearing i was wearing like uh one of these skirts and you know that another like i was wearing this whole skirt i was wearing this entire skirt and then this was wrapped around skirt i was wearing this skirt and a bathing suit and then he said no so we said okay so we went to go change she was wearing you know a bathing suit and it was you know i don't even have anything here she had this big and samantha saw what she was yeah samantha saw and i mean it was totally revealed she said it was a swimwear and and so you know my my whole thing is that he never apologized he's not professional and instead he's snickered and yeah he snickered like you know under his mask then i could hear it what i don't like is smart asses and he's he's a smart ass and he's a bad apple he shouldn't be in the hospitality i'm in the food service industry and he shouldn't be in there and you know when i try to take a picture of his name tag because i was going to report it this is what he does i have a live picture this is mr clue's watch he tries to put up his name to him i never showed this to samantha issue then i realized it was a live picture this is hector cruz this is a gentleman that discriminated against me right and this is what he does is that how you train people i try to take his picture to reporter he comes up his name and then he snickers more which means laugh so you know i don't even want to go over there no no please if you don't feel comfortable but if you uh please can come yeah and then he's probably the leader for teamwork goes and she's laughing about it too like you know we're giggling and i don't speak spanish but i don't know what to do okay i don't body language yeah i've dealt with you know thousands of employees and i was just shocked that putin an american company would discriminate you're supposed to be lgbtq friendly but here you are you know we're minorities you're indian and you're discriminating that's just because you think that i don't say something and i'm not well the lady that he led black women so my impression is that he because as soon as they walked in he was like this and i looked at him and i was like you better go over there i said like this you better go over there and tell them too so he looks at them and just walks away and he says something to katima and he makes her deal with them just because they're four black women and he thinks that they're going to create a fuss he doesn't want to deal with them to an older older white man an asian woman this was like 10 minutes after he and the asian woman was wearing this cover up and a bikini he wouldn't let them win either he gave them a problem only the black women four big black women he let them go because you can't do that you have to if you have a policy you have to be consistent with everybody or else it's called discrimination and then your employee hector he's sitting there arguing with me it's not discrimination and that's not a bathing suit you think i'm stupid that is amazing i brought some outcome from front desk wasted one hour of my time i got a headache yesterday just to deal with this bs [ __ ] okay i brought her over there she agreed it was a bit and she said it was true revealing my wife you don't even know she's had an eating disorder she'd have to wear therapy for you know her her looks okay this [ __ ] excuse my language is telling her that oh you need to go cover up so i'm telling you i'm going to go to the media with this i'm going to write with you write your email and send you sure alternative for plugin research so really it's but let me as i say so i'm here just to follow you know what you can say if you give me the chance um for the next dinner the next launch something special but then that's fine let me just i this is a big company maybe where you're working one dairy queen it has like 35 people okay then my indian restaurant and it's full service that has like 40 people but they're small like you know restaurant but yeah it's the same headaches so yeah then you have to bring it back and and find out what's happening i have white people i have transgender people this one person is green here i mean it was a boy was a girl you know i understand we hire everybody and we train everybody to be sensitive and this but what for me is that if you do have a policy adhere to it with all the guests you cannot pick and choose because now you're inconsistent now it's discrimination and that's when you get somebody's feeling with her you know which is my life like you're telling her she has to cover up and she was not even wearing anything she had a whole like you know neck thing here the beginning but this other lady her thing is cut here i don't know if she has her picture and she looked horrible and like you can her basically came down to here but he just said oh that's fine and then sorry thank you thank you my husband has been on the toilet for three days straight i'm sorry that i have to show you this but i want to show you the proof um we actually had to have a doctor who helped us we had to pay for the electrolyte we had to pay for everything uh this guy was actually really scared to have helped us which is really surprising if you notice at the end he says please don't let anyone know that i told you this over whatsapp i understand like you know maybe hilton owns a lot of plato carmen as i did notice that when we went to go pick up medication from the pharmacy the pharmacist is actually owned by hilton uh danielle actually offered to pay for it but we didn't want his money so we paid for it ourselves and luckily we did because we noticed on the receipt it's actually part owned by hilton plato carmen uh the doctor himself was amazing you know he gave us everything that we needed to take the pharmacist was good she told us what to take and how to take it obviously the language barrier but google translate is excellent in helping you get through these situations so the gym is based on first come first serve only six people are allowed at the gym at one time which is fine you put on a waiting list you're only allowed to work out for one hour it's vacation who wants to work out for more than an hour anyway alejandro at the gym was excellent he was really nice informative even showed us how to get to one of the restaurants the day after um so the gym was really nice spacious clean i really enjoyed using that but we only got to use it for two days as you know my husband got really sick after the next few days we were only ordering room service as my husband was too weak to get out of the room those are chicken skewers they also have like chicken broth chicken fajitas vegetable fajitas on the last day i was able to eat at kalmata which is the buffet but as you can see i didn't have a lot of fun my husband took those pictures i looked bored out of my brains i was also really sad and ready to get out some of the vegetable fajitas chicken fajitas for room service and then they have chicken broth which is funny because at the beginning i said i wonder why they have chicken broth it's it's good if people get sick here you know but i guess i jinxed myself there to be completely honest with you guys this was a coffee shop and this was the best place to eat have your tea coffee drinks whatever you like your cakes your pastries your candies um this was the best place also the staff was really friendly really fast really efficient um i suggest tipping here too because they do do a lot hey yeah this was the best place and still there was a hair in the food um honestly the hygiene in this resort is really really bad the food safety is just you know nobody checks on it they say they have a system but obviously it's not followed up on out of my six nights i had to eat here three and then i had maria maria's once and then pelicanos once because everything is closed uh this is these are the appetizers that komada and then all the entrees you order this is my little plate right here uh but it was in the dark we actually ate here uh the same day we ate at polyganos for dinner but we realized that it was a shrimp coconut curry or something in polikanos that got us thick and not a asiana my it was really loud in there we had just a crazy day already so we wanted some privacy so the waiter actually allowed us to come and sit down stairs away from everyone which is really nice of him casa thank you you