Special Guest, Matej Knific, Luxury Slovenia DMC on Luxury Travel in Slovenia for “Slovenia Bites”

Special Guest, Matej Knific, Luxury Slovenia DMC on Luxury Travel in Slovenia for “Slovenia Bites”

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good morning everyone hello thanks for joining us in the slovenia for travel agents facebook group we're really excited to have a special guest with us today uh mate from slovenia luxury slovenia good morning cnc slovenian the repeat okay we're good now um dna is joining us from london as usual and today hello everyone yeah um we're gonna let mate introduce himself but um i just wanted to give you a quick quick update um we are going to talk about luxury today and of course we thought of knowing better than the representatives from luxury slovenia dmc one of virtuoso's preferred on-site partners so you can tell that they have quite a reputation and high quality of standards so we're really excited to talk luxury with our guests today um we will teach you a word at the end and i guess teena will give us a brief update on uh slovenia travel or maybe we're gonna yeah i mean uh as as yeah thank you ashley for introduction thank you for sharing what it's it's absolutely my pleasure actually to if i may join and introducing mate my it's my good colleague and friend from the industry we've been working together for a while and i i saw how they developed one of the biggest and the strongest brand in travel industry in slovenia and they they went through all the tough years and mate will tell you more about this but i mean they kept going because of the quality of the standard and especially um tapping this very uh high demanding but also difficult market to work the luxury market in it's needless to say that usa is one of the main markets for luxury slovenia but before we go to mate and uh i'm sure he will have a lot to say for you i'm welcoming you from from london as usual i'm still in london i'm hoping to travel to slovenia in june now uh i think the border is our opening uh for the europeans or also for us for in britain to travel and soon i think the things will will settle down for the u.s travelers as well as usually i suggest that you follow the embassy's website so the slovenian embassy in the world in washington and this living in the embassy in canada if you're watching from canada or or the american or canadian counterparts in europe or in slovenia or whatever it will give you good information about what's the latest to travel to european union and slovenia i mean we can also ask mate he's on the ground he can tell us but hey are you with us yes hamid you actually tina yes everybody can consent to you or to ashley uh a question for the latest team for how to enter slovenia and we'll support you on that because things are changing every day and hello everyone thank you for having us uh ashley and tina great to to sending you the love and regards and latest information from slovenia where did we find you mate are you in a hotel somewhere it looks very prime your background it's very nice no i'm in our office this is oh wow yeah this is our office in the capital of slovenia in juliana in the old part actually in the city center uh so yeah if you are around you know tina you can always stop for a glass of goods slovenian wine and that's that's also counts for you ashley and everybody who's listening to us we'll have to take you up on that offer please though well um please tell us a little bit about you and your company and actually however many companies you want to talk about today i know you have multiple organizations that you run please just tell all of us a little bit about you well actually the i would love to start that luxury slovenia dmc was co-founded and it's run by two mates and i'm just one of them so it's very easy when you're talking about lectures slovenia it's eminence to mate so it's easy to remember but going to more serious part uh because we are serious usually uh we are in travel business for almost 20 years and we run luxury slovenia's brand on the market for almost 10 years as seth we are located in ljubljana the capital of slovenia from where everywhere in slovenia and it's about an hour uh if it's longer you are all may already out of the country so maybe just a small detail where if we i will go into the car now in two hours i could have a coffee in venice let's say a good two hours uh we specialize in luxury high-end services for slovenia what you can also see from the name we do unique and out-of-the-box experiences which is also our passion so it's all about experience nowaday in luxury some more technical details we are the first and the only retours on site for slovenia we are also the members of travel leader select community and what we are happy is that we've been listed this year to continuous top travel specialists for slovenia so now actually out with some more questions please well um i think i think it would be helpful to just kind of talk a little bit about the overall landscape of luxury and slovenia i know luxury a different thing to everyone but if there's some way you can just overview what it means in slovenia um generally speaking i think that would be helpful for our agent understands okay yes let's talk about that it's it's very good topic actually because what's luxury it depends on you and me and anyone you know but in general i would stay for me luxury is giving my time to somebody else to plan it's to perfection and this is also some kind of our direction in slovenia you have a lot of experience you can have a lot of experiential luxury in slovenia you have a lot of experiences with the locals like about the main attractions uh cooking with that we can go into the details later on but what's important uh when you come to slovenia when we are talking about luxuries that please focus on experiences of course we have five star uh proper five star properties of course we have uh high-end service we have a quality service but if you are in slovenia first take enough time don't run over it it's a small country but you need minimum five nights i would suggest eight to ten uh take your time and enjoy in the experiences yeah not only the the the highlights which are lake blitz ljubljana piranha the caves but also uh with out of the box either experiences or or any kind any any exclusive things that we can offer another important things where we are talking about luxury slovenia and uh and luxury we are focused to details we know that the service a quality service is something that makes us different uh and this is what i would say is the most important about us service service service yeah i mean i would agree with that um i think that you know it is a very experiential destination in so many different areas whether it's you know the wine the culinary um the just the out the beautiful geographical landscapes um i i could see that sort of going hand in hand with any type of luxury experience um it's not like going to dubai and wanting to stay in a you know five-star hotel and just luxuriate in the hotel the entire time you want to get out and be a part of what's happening in slovenia so i i totally agree with that um so thank you for for summarizing that so well um so on that note most of our agents are american we do have some canadian and i don't know if there's any difference between those markets but what do american tourists typically seek out in slovenia from your perspective i would say that most important when we are talking about usa market and the usa travelers guests it's the best is when we have uh which is in most cases that we have either advisor or a a guest of advisor that needs our expertise and our knowledge and our advice what to do in slovenia there is still uh let's say low expectations about slovenia and lack of knowledge so when we we we if we get a good brief just we like to do this and that and that usually there's a very good outcome uh and uh i would say that not because i'm here with you but i would say that at least for us uh american market is our uh actually the guests are the best clients because you know you you express you express quite openly what do you expect what do you need and if something's wrong you tell it immediately that give us opportunity that we correct that and that everything is fine uh and uh and you really show that you are when you are happy with the service and with the experiences and we need that you know we need excellent feedbacks and we love that so uh going to what exactly usually uh guests or advisors are seeking in slovenia definitely food and wine definitely outdoor and let's say good value for money these are all you know all attributes of slovenia that we can we can provide you and everything is closed you know actually that's in one hour you you are everywhere around the country in a totally different landscape for example so now i'm in ljubljana in 40 minutes i can be in alpen region if i go up north if i go up up west in one hour i'm at the mediterranean yeah it's a beautiful diverse country but it doesn't feel crowded even though it's small it feels very open and um it's lovely do you have any um there just i didn't we didn't clear this question with you beforehand so if you don't want to answer it okay have any examples surprise me yeah do you have any examples of any like outlandish um crazy requests that you've been able to accommodate um it can be from an american it can be from anyone but just curious because i know that you guys very much focus on customized unique experiences i'd be curious if you have any fun examples to share yes from top of my head definitely to meet the mayor uh a mayor of ljubljana or mayor of lake blitz we had that request just to have a coffee you know because they want to hear it from uh that side of non-travel uh person and we can do that we did that actually then uh we can open some of the premises that are private for lunch for dinner even the galleries to have something you know we that was a request to have a a private dinner in one of the private owned galleries uh and with the piano for example what else uh well the most crazy idea i think that we had was that at 3 p.m on saturday afternoon during the the summer we get the request for ultra luxe high and client i i would love to have in 20 minutes uh a watermelon sliced on on triangles and without the green part by the river of ljubljanitza and i'll tell you we made it i was so happy because the network and the partners so i would maybe use that opportunity you know it's very important not only to be a local but to have excellent relationship with the local partners so that's that's that's what we we this is one of our very strong let's say part of the luxury slovenia to to to to maintain and to build not with all but just with the with the the big size enough big size of the partners that they can support us yeah for sure and i mean i could totally see that just that scene sounds like something from a movie so i can totally you know and then so that's like the ultra high luxury client what what is the diversity of um what we would call luxury do you do do you also serve more of a premium luxury type of client as well like where how would you describe that range of service if if that's even an applicable question does that make sense it makes sense and uh it's a simple answer selena is not not as big as italy or france or or spain that we can focus only on high-end ultra lux you know so for let's say what starts from couple of thousand euros per night yeah per person so uh we love to do of course no we love to do experiences yeah tailor-made to a guest and we love to have a budget that support us but that doesn't mean that all the guests needs to be high and luxury now we also do uh good four-star properties we also do boutique properties in slovenia now we have a three good five-star properties all the raster boutiques so uh when it comes to the budget for example you know of course uh that comes as a high-end luxury but no we also do on let's say an average upper middle class traveler and as long as you give us a budget we can make a magic here we can we can adjust it with the hotels or we can do a half of the trip self-guided uh sorry self-drive or and end up with the private drivers so just please share all the info with with us and we usually can can give you a good value for money let's say travel or vacation or or journey throughout slovenia yeah and that's really helpful to know and it made me think when you mentioned the five star hotels i learned something on a trip to slovenia a couple years ago that um and you know maybe this if this isn't what you understand please correct me but um there's a lot of business that comes from the government in terms of using hotels and so and the government will not allow um five-star hotels to be used for business and so some some hotels are classified as like four plus stars so that they are still allowed to be used by the government even though they have the same amenities as a five star does that make sense yeah i know what you mean this is not only from for slovenia but in general the some multinational companies governmental companies doesn't love to to to to spend the money in the in the eyes of taxpayers in five-star properties okay so if you want to have a wider range of the clients also government from eu as well uh then it's it's maybe an excuse to do a four four star superior property i would but my personal opinion is there is enough space for a few more five-star properties in slovenia to have a a proper uh let's say uh average uh room rate you just need to to be curious you just need to have uh to have courage let's say it in the polite way yeah and as more what is more important to know the market either on the slovenian part of the local and and then international part like to go to the fairs to to meet to meet the the prop the the rights or the or the travel advisors who who have this clientele you know this is this is we have a long history of doing that so i wouldn't call myself a veteran in luxury travel in slovenia but yes we we did miles and miles of uh of fairs roadshows offices it's breakfast in states networking events lunch and then that gives you then an insight what american traveler needs and of course it's different to asian or to european and it's just that an advantage that we love to do that that we feel american traveler in a way well we appreciate that yeah i mean i just i was just impressed by the i really love i personally love boutique hotels and i really enjoyed visiting the many boutique hotels so i feel like it is very important that travel advisors get to slovenia and see the wide variety of accommodation there is a truly a wide variety there's a lot of eco-friendly hotels there's clamping there's five star there's you know just a wide variety so it is important to get there and see it so that you know what your client is looking for in terms of their customized trip experience so we don't we try to keep these episodes short and i would love to talk to you forever because you're just really fun to talk to and you have so much information um could i ask you one more question and then feel free to add anything you think that i should have mentioned or forgot to ask you but yet the last question i have for you is um what are some of your favorite highlights of slovenia and or um what are some things that people don't think about when they're planning and you wish you know they would consider more often slovenia i will start with the second question okay please plan enough time for slovenia it's small but it's such a huge diversity that two to three nights is definitely not enough you will even not see all the highlights uh so as i said minimum five nights i would say eight to ten it's the the the an average say what we have with our advisors and the second questions top three what is the top three or top five i'm not sure however however many like what are your top favorite places or it's this is always uh let's say unpleasant question because uh it's there are so many things you know uh honestly uh yeah for sure when you come to slovenia you need to see highlights like lake bled lake barking ljubljana which is still my favorite place since one of my favorite places in slovenia uh you have have to sleep it's a stat farm you have to see iran or the border wine region but when we are talking about let's say going a bit away from from mainstream or or highlights definitely i would mention uh raleigh chateau castle torches property on the river island which is halfway between ljubljana and zagreb uh just just just google it relent chateau slovenia castle uh and you'll have two two two results and one of them is on the river island then definitely uh definitely take an opportunity to go out of beaten tracks on the places where most of the tourists will never go and this is white carniola i call it the wilderness of slovenia where you can do virgin forest hike rafting cycling hiking and there are almost slovenians and croatians because it's on the border with croatia and just next to them it's posabia regions where they have like seven or eight magnificent castles and take the the magic of the castles for example uh in syriza at siem it's a castle you can see the castle in evening when it's light up only in candles so imagine that that's something where you can have that yeah so and my favorite for the summer sunset bought right in perum on the on the old type of on the vintage boat actually oh yeah wow okay so you mentioned at least four things that i have not done yet so i'm excited to add them to my list um and my ancestry is from the wilderness of slovenia so i have been down there but i want to explore it a lot more too so um i'm glad you mentioned that because i don't see it very often in any tourism guy so thanks for you know plugging my homeland that's why that's why i'm here that's why you use that's why actually you lose local dmc and not the tour operator because we have those those information especially after covet i think our knowledge and uh our expertise will be even more important absolutely is there anything that i didn't ask you that you would like to share i am going to share your um your your uh your website and your social media links in the comments here so that people can follow you anything else that you'd like to add oh many things but okay let's do one which is more more interesting for for uh for this year we have an exclusive offer or exclusive uh opportunity with intercontinental ljubljana for presidential suites which starts in low season for three nights only one thousand euros per night and it goes up to one 1 400 euros in high season so if you would like to have the best room in town in on the 90th floor of the skyscraper of the or one of the highest skyscrapers in ljubljana reach out to and tina and they'll they'll connect us to to give you that opportunity absolutely oh my gosh i might have to plan that trip myself thank you so much for sharing that and um i would like to uh if you have any special links to that particular deal um let me know and i'll share them otherwise i'll just summarize it in the comments here for people to get in touch with us as well um is that yeah just to say i'm still here i just want to say uh thank you mate for this um uh i i mean you you couldn't do it better than you did like in very short you just presented the luxury aspect of our country and um we have a lot of agents who are interested in this aspect and i think for these prices that you hear you heard to get the best properties and experience in slovenia it's important but i think what's most important that we heard today is that if you want to really touch into a country like this you need local knowledge and local expert and somebody like mate or mate both of the founders of luxury slovenia will be perfect for your for your groups so for your fits or even smaller groups to tuck into this hidden gem of europe so yeah that's that's just for me very quickly from my side yeah and i just wanted to open it up to questions if anyone happens to have any questions please type them in the comment box i know i put that in the comments but feel free to let us know and if you have any follow-up question questions if you're catching the replay if tina and i can't answer it we will certainly pass it on from the tay as well um but let me just give it a minute for questions and um while i'm waiting should we teach our word today do you want to call that it's obviously to watch me try to pronounce slovenian words mate so i don't know that and wait can't wait to hear it i'm sorry i will just apologize you're the lecturer today mate so i will be just quiet let's see how you what you think about our of our student actually okay i'm all ears i'm gonna try to share the screen so people can see what it how it spells really quick hold on and actually i picked a fair i think this one's fairly easy you know i might have gotten off easy this time the word is yah and it means yes or yeah did i pronounce it okay fabulous okay congratulations you can come to slovenia and to just show that proof on the on the border no i know how to say yeah so please say yeah well you you know when i tried to pronounce no pop that's like awful so yeah better word today um okay let me just check and make sure we don't have any questions and just so you know it's starting to jay those who are looking which that's uh that's actually excellent uh word to learn and mate with agreement is because a lot of people from english english-speaking countries they they have problem when they see yeah which is jay and then when you see ljubljana and they start to it's a it's a tongue twister you know but i know all these places and yeah it's not we we pronounce it as yeah like like like german sweat so i think it's very important to sort of um uh yeah to to learn this y'all [Music] any questions in the comments right now but we will we promise we will follow up with you matteo if there are any that we can't answer we want to thank you so much for your time kavala um thank you so much great to have you and remember everyone say ya to luxury slovenia dmc thank you thank you thank you mate thank you ashley thank you everyone

2021-06-10 14:23

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