The Value of G Suite, and How the State of Colorado Saved Millions (Cloud Next '18)
This. Is going to be an informative session, but if you can help me out and kind of inform things a little bit on the front end can, you raise your hand if your company is currently on G suite. How. About those of you who are considering, going to G Suites and. Those. Of you that are just kind of interested, to see how Colorado saves a ton of money, okay. Cool thank, you for that I appreciate it, so. My name is Ryan Mulholland. And I serve on Google's government, professional, services, team and I, focus particularly, on state and local government, this. Session of course is near and dear to me as I have the great privilege of serving as the Technical, Account Manager, for, the state of Colorado. Rather. Than listen to a Googler talk about how wonderful Google, Google products are I think the majority of you were in this room today to learn about how Colorado, has been so successful. Leveraging. G suite to the benefit of themselves and their citizens but. Before I turn the stage over to our guests today I'd like to share just a few details. Wrong. Button, so. In 2012. The state of Colorado was one of the first states in the u.s. to go Google as you. Can see here from this excerpt from the governor's office of information technology. 2013. Annual, report. The. Selection, of Google was the result of the governor's call to simplify. IT. Just. To simplify IT. While. The governor's task was not to save money the. Resulting effects of gov Colorado's, efforts were exactly. That saving. Money. For. The past several years the. Office of IT has, released. An annual report each. Year since Colorado went, Google, oh I t's report, has demonstrated the, financial, savings or cost. Avoidance directly, related to its use of G sweep throughout the state of Colorado. By. Colorado's, fourth year, with Google oh I t's report, was able to attribute some pretty substantial savings. To the use of G suite that. Number cumulative. For their first four years of Google. Totaled. Twelve. And a half million, dollars, twelve. And a half a million dollars, that Colorado got to spend in other areas of tech to, the benefit of the citizens that they served. Driven. By the vision of Colorado, Governor John Hickenlooper, and. State. CIO Shuman Ella potty. Colorado. Was able to share some pretty remarkable, news with its citizens at the close of 2017. So just into 2018. Colorado. Announced, that it had built on the 12 and a half million, dollars in savings that they saw their first four years with Google in fact. They. Nearly doubled, the number bringing, their five-year savings with G suite to twenty four and a half million, dollars. As. You'll hear from our guests from the great state of Colorado in, just a moment it. Takes a team in fact. The, state of Colorado has a team a team of three dedicated. To, the state's efforts. Interestingly. Enough I like, Colorado, the team in Colorado is one of my absolute favorites because they're, like named, you, know the, director of Google operations, those kind of fun things so it's, exciting for me I think. Though our speaker, will be the first to tell you that it really does take, a team. In. Fact. It takes an entire organization. Everyone. Involved to make an effort like this so successful. On. That note I get, the opportunity, now to introduce you to leave Oh Santos, Leeloo, is a longtime, member of the team in Colorado IT, supporting. The state's G suite and greater, Google Cloud efforts. Colorado. Brought lilo in as an intern during their go live in 2012. He. Helped develop and deliver change management, processes, and training efforts at, multiple, state agencies including. The Capitol with the governor and his staff today. Lilo, has the cool title and serves. As the state's director, of Google operations. So please, help me welcome lilo, to the stage. Like yours. Mm-hmm. Full. Disclosure I yelled. A little too much last night so. I sounded like a little prepubescent, boy and I'm so sorry, I'll just have to bear. With me as we work through this stuff. So. Like Ryan said I am the director, of Google operations, for the state of Colorado it's, truly an honor as well as a privilege to be up here on stage. At next, talking about how. Colorado, and G suite have worked together in a partnership to, form, a more collaborative and efficient. State government. But. To understand, that I need to discuss. Three. Aspects, one where we've been, where. We, are currently, and, where. We're going in the future. All. Right so let's. Talk about government for just, a minute I'm. Sure all. Of you have worked with the government in some way shape or form in your. Adult. Lives. Government. Unfortunately. Has you, know the the unfortunate, stigma of being. Laden. With red tape tons. Of paperwork long, lines, and. Unnecessary.
Spending However. It, does not have, to be that way, as. A government employee and as a citizen I can, vouch, for the fact that there are a number of, opportunities to improve. At. The state of Colorado we're, working to become more efficient, and cost effective and, G, suite has been instrumental, in. That success. Okay. August. Of 2012, so let me give you a quick lay of the land of how Colorado was established, or is set up, we. Have 17 different agencies. In. August, of 2012, we also had 15, different business solutions. Not. Going to name names but there were a lot of, business. Solutions, each. Agency, was a set up as, its own entity so. The governor gave autonomy, to every single agency, to. Do, what they needed to do in order to serve the citizens best. What. This caused unfortunately. Was a lot of turmoil, and confusion, as. Well as spend in. Terms of time and money for. Employees. As well as citizens. Like. Ryan said in August of 2012, the state chose to go Google we were the second state to deploy and. The governor wanted us to go. Google somebody to simplify, everything. So. Many. Of you folks know that have deployed. Things or have made changes, that change management. Is a four-letter word am. I right. Nothing. Scares people more than when you say all right things are going to change a little bit riots. Happen at that point so. The state opted, for something called the Big Bang deployment, essentially. I'll, talk over some of the details of what that did and how that entailed but. The Big Bang deployment, really helped drive some, of that change management, at the state I. Think. It was called the Big Bang deployment, because rip, the band-aid off and kick people over the ledge didn't. Sound so good on marketing, materials. So. The. Idea was to roll, 24,000. Employees 17. Different agencies, into G suite within 90 days. Once. The ink dried, on the contract. For for, G suite we, started establishing project, teams and we brought in deployment partners, the.
Project Teams were used to facilitate, timelines. Making. Sure that deadlines were met the. Deployment partners will help to create documentation. Create. Communication plans as well as do. Technical. Assistance, as. Ryan, also mentioned we also brought in a group, of interns, at the at that time. Five. Scrappy. Little interns. That, applied. For jobs because of one it said that it was a paid internship so I mean can't, go wrong there and two it had the word Google in there so of course there was a cool. Factor, applied, to it we didn't know at that time that we were going to essentially be, handed. Over to the agencies, to do one-on-one, work. With change management so. We. Got a lot of the yelling and pointing, of fingers. Okay. What, does a big bang deployment. Look like you. Can think of it in a couple ways one like. The, astronomical, big bang right there's a large thing and it just kind of ripples outward you. Can also bring that to a smaller scale where if you throw a pebble into a lake, that ripples, outward so, the. Lake is government's, the pebble, is gee sweet and. Not and then the ripple start like this August. Of 2012, we rolled out the first 100. Employees, these, were dedicated, office. Of information technology people, so, they were the tech savvy essentially. The tech savvy, so. Service desk people IT. Directors, supervisors. These, are the folks that were designed. Or, employed, to provide frontline, support, for Collins. Right so these are the folks that are like taking. The phone calls as folks are running into problems. September. Of 2012. I rolled out the next 1,000, folks these. Were the tech-savvy estuve employees, at the, individual, agencies. So. Now we had a thousand, people spread, across 17, different agencies, again. These were to act as first point of contact for the agencies. So. As agencies, were having problems. Or issues or whatever they would go to the Hazen's, essentially, at the agency, talk. To them and then. If they couldn't help then they would come back to oh i T and do, phone calls that way. October. Of 2012, was. The month that we flipped the switch on. 22900. Users. To. Say that there was wailing and gnashing of teeth would, be a bit of an understatement, but you know that's okay.
We Moved everyone's cheese at this point by disabling, dual deliveries so we had email, flowing, in from two different points up until this particular. Day so. This. Is where the whole ripping off of the band-aid, metaphor, I mentioned earlier really, really. Came into play. So. During those three months there were some things whoops. That, were successful. Other, things that fell a little short. Things, that were successful, was the technical, side so. Mail. Delivery calendar. Cut over all that stuff worked beautifully. Everyone, was getting all their information. Everyone. Was getting, their emails. Things, that once, so successful. Hour-and-a-half, long training videos anyone. Ever sit through a training epic. Perfect. I have a couple people so, this was a literal, training epic it was an hour and a half long video that tried to cover everything. Under the G sweet umbrella and I, don't know about you but I have a hard time remembering, at, what, minute in a blockbuster, movie something really cool happened so. There was literally zero, chance that someone. Was gonna remember at minute 27, that, that's where we talked about applying, labels inside of Gmail. When, we rolled out Gmail and calendar were the primary focus, this was a little bit of a misstep we should have also included, Google, Drive Google Drive, was kind of a weird catalyst, for us where. Folks. Really, started to get into Google once we said hey you can collaborate in real time that. Was kind of a big shift, and. Then. Ensuring. Technical, functionality like I said that cutover was was, great and that worked really well. Okay. The next six months after that exposed, slightly. Different challenges. So. Everything. Was working and was flowing like I said calendar was great from a technical standpoint everything, was beautiful. What. We started, to see at this point was, parity. Issues interface. Issues UX, and UI questions. Literally. Questions, of where's, my importance, marker folks. That are on G suite now that made that change have you heard that one where's my exclamation, point. Where's. My rope lights ey con how, do I know if I replied to someone if I don't have an icon there, it's.
Called Conversation, view by the way it's a great thing. What. Was really. Kind of a bummer about this was that it was the top-level executives that we're asking these questions it wasn't even so much the the. User base it wasn't the knowledge workers it, was sea. Level staff director. Level staff agency. Heads that were asking, these questions. This, resulted, in 1,200, open tickets during, that six-month timeframe. 600. Of them so that's fifty percent were top priority, 200. Of them were complete showstoppers. And. Required. Google, intervention, so. At this time Google had done, their deployment, they had left we were left to our own devices we had to call them back and, say save. Us please. In. April of 2013, that was when my team was formulated, we. Had a different leader at that point and. We were simply tasked, with saving, it, the. The, situation, had gotten so bad that day-to-day functionality, was being crippled, by the fact that folks. Didn't know where things lived any more than you. Know buttons, were in different places. Excuse. Me. We. Boiled this down to a level, of knowledge right it wasn't that Gmail wasn't, working it wasn't that calendar wasn't working it, was the fact that people didn't know where the compose button lived was. It was is that suddenly. There their folders, and set of email now became labels, and they, didn't know how that worked. What. We should have done early, on was created. Trainings designed specifically, for top-level, executives. We. Understand you're a c-level, person sir or, ma'am and and we're gonna make this change we want to make you aware what that change looks like and how this is going to impact your day to day functionality. That kind of stuff. Highly, focused trainings, would have also helped make this a lot simpler. Specific. Trainings for Gmail. Specific, trainings for calendar, Google Drive. That. Would have all been really. Helpful. When. We were formed, as a team of three, we. We went, out and worked with deployment, partners as well as Google to establish, two to three our office, hours at each of the agencies, so. We went in there we holed. Up inside of a conference room and. We opened. Up the door and we said as you're, working on your day-to-day stuff, if you have questions, we're here, come. And ask us we're more than happy to help what. That led to was, a, lot, of dirty looks I mean, talk. About being pinned, for something that that you didn't exactly have a hand in right. But. What was cool was that even, though they glared, at us they just gave us the nastiest. Stank eyes possible. We. Were able to like say. Okay we understand, that you're frustrated can, you walk, us through your scenario walk us through your what, you're experiencing. And it. Was at that point that, they.
Opened Up and they said okay here's what I'm trying to do how, do I do that with this new setup like okay we got this no problem if. We didn't get it then we asked Google and Google was like okay you do it this way and then we translated that back. Protip. My last bullet there people with candy dishes hold, the true, power, over. Any division. Any, agency. Because. Who do people go and talk to on a daily basis, it's. That. Person with a candy dish because, they've got the cool candy they've got the Reese's they've got skittles, why. Don't why wouldn't you go and get Reese's and skittles from this person so, as they're going, and getting this candy what is this person who owns a condition talking about we're, talking about stuff that's top of mind if. Top. Of mind is hey. Thanks, for some mind grab some candy hey have you seen that Google Calendar is really weird in this way it's kind of busted, person. Is getting a candy was like oh you know what you're kind of right and then, that kind of spreads virally throughout, whatever division, that person is going back to the. Conversation should, be shifted to. Hey. Thanks. For grabbing my candy I'm gonna fill, up more more Kit Kats later I know you love Kit Kats hey, by the way did you see the find a time tab in calendar that thing's amazing it saved me like 17, hours of work on a daily basis oh that. Sounds really great cool, and then that is the message that goes and spreads virally. Divisions, and agencies. Leading. To additional protips. So. Allowing. Folks to voice frustrations. While it's hard and and, it's. Hard to separate. Yourself from that level of criticism but once you do that's. When it opens up the door to better conversations. That's when you start talking that's. When you start diving into, the actual, solutioning. Of things. Again. Active listening to users don't. Just treat. Oh well, calendars busted oh well did you clear our cookies have you are you on the latest version of Chrome I'll do that but, actively, listening like calendars. Busted okay what, are you trying to accomplish that, should be your question not, did, you restart your computer. Trying. To find common ground this. Goes a long, way, hey. My gmail is doing this weird thing oh really, I've seen that too here's how I kind of worked around that oh great, thanks, for the tip. Sitting. Shoulder-to-shoulder with people also goes a long way this shows that you're willing to work with them, to. Understand, their problem, to get to the root of the problem and then to treat that root and. Then. Yeah. The last bullet there these are the things that build trust, between your. Users, and you, as an IT staff, I, mean. You. Know we've we've all seen the the stereotypes, of IT staff being a particular, way, doing. These Pro tips will will break down those walls immediately. Transformation. Formation. Of the Google team I'm, going to talk about my team's specifically, here in just a couple, slides but. This is actually really key. This. The. Team itself, should, be consistent of creatives. Smart, creatives namely, to. Use Google terms right these. Should be the folks that aren't, necessarily. IT forward, but. They love IT and they can think outside the box in a lot of different ways. Building. In flight don't. Be afraid to fail. Thomas. Edison once said I've not failed, I've just. Found 10,000. Ways that won't work. Failing. Often for, my team was actually one of our greatest strengths, because, this taught us ways that we could get around things right this this opened, up the innovation door, for us. Asking. Why. Resting. On laurels results. In outdated processes. One. Of my one, of my triggering. Statements, that I hear at work is, well. That's how it's always been. So. Doesn't that mean you should change that should be something new like this. Doesn't mean this is the best it can get. Asking. Why exposes, those roots those those, things that are ripe for change. Okay. Squatting. Up essentially, as lenders Avengers, Assemble so. The. Three lovely people namely not. Me you. Know I'm just there for show. This. Is my team these, are the three people that are in charge of over 36,000. Licenses, over. 36,000. Users for the state of Colorado. As. I mentioned they don't have to be IT. Backgrounds. Right so. For working from myself my background is actually communications. For the master's degree in marketing, Jessica. In the middle is a history major with. A master's.
Degree In digital digital, history then, Travis the other gentleman on this side there, psychology. And journalism. We. Understand. Multiple, solutions to a single problem an attack all of them at the same time we're. Also people, people and that's really key because if you're not people, people then, you're not going to actually understand, what the problems are because. A lot of times it's more just an understanding, not a technical, problem. They. Also need to be able, to explain techno, jargon to. The everyday user nothing. Is more frustrating to, an everyday user than having. Someone talk about the TLS, handshake between, your Gmail and the email client they're gonna say well what's a TLS thing isn't that the report in office space is, our cover sheet for that well. No what's encryption, well then you should have said option I know. What encryption is. Side. Notes so this picture, obviously. It's a selfie you can see my arm extending out but this is actually taken inside the boulder campus of Google so. We're. All really excited because one, we're, touring, the Google Boulder office and. Two we just got a lot of free coffee. Okay. Here, we go my, team in more detail there's myself director, of Google operations, chief instigator breaker, of process. Travis. Tiller Google. Cloud platform owner, lead, disruptor and champion, of shadow whitey, Jessica. Green, Google. Program coordinator queen of training, Wonder, Woman of data. Which. Reminds me Wonder Woman of data is actually, an inside joke I'm on our team so Chris. Pine if you're watching this I'm looking at you if, you could just DM, me later that would be perfect, thank you very much. All. Right now that time has passed most. Of the functionality, issues have been handled. The. The, dust from deployment has settled what are we doing now. And what. Do we have to show as a result of our efforts. Alright. So. Give you a baseline like I said we have 36 thousand active licenses, for, for. Our domain. A, quick pie chart because who doesn't love a good pie chart I particularly enjoy apple pie charts. 100%. Of folks are using Gmail which is great 63%, of folks are using calendar, the strange, dark force which we wouldn't have seen six years ago is actually Google sheets Google. Sheets, is sitting really high at 57%. We. Figured. That that adoption, was actually going to be really slow because folks were used to the previous. Spreadsheet. Application. Again. Not naming names. We. Were able to. Talk. About sheets Mora more. Along the lines of like its functionality. So. Attaching, them to forms, using, the Explorer feature. Attaching. App scripts to sheets to make them more powerful and. That really, kind of started moving people over. The thing that was actually most exciting, was when macros. Were released like, recording macros, in spreadsheets, like, you could just see all the wheels spinning. Use. Machine learning to expose, relevant, visualizations, and, and and a heap of data please I can record macros now we're good here. And then chatting using hangouts as a third largest one it. Helps. It. Helps government. Employees to bridge the gaps when they're in transit, right so email. To, chat excuse, me to, chat conversations. Really. Help bridge that gap. Anecdotally. And also help bridge the gap between the, late. 20th century in the early 21st century continuing. On. 27. Million documents, that's. What we currently have in storage just, inside of Google Drive. This. Is everything from native, Google documents to non-native Google, documents, PDFs. JPEGs. Pngs. Mp3s. And befores. All. Of Wonderwoman the movie all, of the Wonder Woman soundtrack. All. Stored, inside of Google. Drive. So. At 27, million documents, that equated to about a hundred and eighty four terabytes. Of data. Using. Our accosting, model internally, that, would have equated to about a five hundred and eighteen thousand dollar per year cost, for. Agencies. Now, they don't have to pay that because they're paying a single license cost under, G suite. Along. With dollars, saves we've also been able to save state employees time. Using. Google Drive like I said for real-time collaboration. Saves. On having multiple, versions of a document this. Saves on a couple things one, having.
Multiple, Versions of a document chew up storage, inside of an on-premises, server and two, it, saves time for that poor person. At the end of the day that's got a kool-aid, final, versions one through twenty eight because. Let's be real final. Versions one through twenty eight not. Final, a period. Google. Hangouts meet. For video conferencing both on the fly and scheduled. Has. Saved folks, a lot of time as well. This is saved on trying to book lines like CenturyLink, Lines excuse me, conference. Lines or, meeting. Rooms anything, like that they can just meet ad hoc at their desks. And. Then. It also prevents, the the awkward emailing, back and forth of hate, is Wednesday work not Wednesday doesn't work how about Thursday cool Thursday's open what time one o'clock, sure. Great. Sit final time was there and calendar when we rolled out but, it. Helps to reinforce that over the over time. And. Then. Lastly we use Google Plus for a lot of our internal communications, and. I know a lot of people are thinking Google, Plus is still a thing yeah. Actually it, works really well for for, enterprise stuff. We've. Been able to use Google Plus as a way to augment. Our intranet. Page so, it creates a social layer on top of what. Is typically, standard, content, or static content, so. We can now use Google Plus to interact, in real time with each other. Mobile. Collaborations, so we've capitalized, on G Suites mobile ecosystem, we've. Seen growth across these main applications. We're. Finding folks what we're finding is that folks, are. Really. Adopting, in the mobile the mobile lifestyle, right folks. Are constantly coming and going, between. Their offices are, either from their desk to a meeting or from, an agency to another agency. Drive, in chat with the to the largest segments of this chart and that's not, that surprising anymore, something. Because you can take your chats on the go with you and, then all of your documents, are there as well so if anyone has questions they, can obviously just go back to it on their mobile device. Speaking. Of mobile devices, we. Use, the. Mobile device management solution out of the box within. G suite we, currently have fourteen, thousand, seven hundred and thirty seven managed. Devices on our platform. It. Provided, us the necessary flexibility. That we were looking for in terms of managing, both iOS, and Android devices, and. Then, the android for work, bifurcated. Profile has really helped save us. A bunch of headache on. Lost her stolen devices. The. The nearest competitor, would, have cost, 1.5. Million dollars annually and that's not even to talk about the additional, features that they would have tried to throw in. Additionally. Regarding, security. So, we, used, Google's, 2-step, verification out. Of the box as well creating, a highly secure, business. Application. Phishing. Scams were, a, thing. I mean they were massive, right the state is constantly being attacked people. Try to get data from the state and. And. What we were seeing was, that there was a lot of people falling for them a lot of high level people flying it for them a lot of knowledge. Workers falling for them. So. Our, information. Security officer was looking for a solution and Google. Came in as the preferred solution simply because it was easy to deploy and, we were already paying for it. So. I'm. Gonna working backwards, order so full, 100%. Adoption of 2-step. Verification within. Three months, this. Was. In. Large part because of trainings, massive. Communications, very, active, countdowns. Hard. Deadlines, being set. Just-just-just. Make. Sure that folks knew that this was important. It also helped to have the information security officers, backing. In. Addition. To both, time and money. G, suite has actually helped the karo save. Lives so. What you're looking at here is a screenshot, of, the, Colorado United website, this. Site was built as a direct result of flooding that occurred in 2013. We. Had the mentality of we, can provide services, to these affected, people, better. There, has to be an easier and more efficient, way of doing this. The, flooding itself caused major. Road damage, homes. Were lost lives, were destroyed livelihoods, were, destroyed, this. Site was used to provide effective communities. With, information. They. Could come here quickly and see. Resources. Where, shelters are located, insurance, information cleanup. Efforts. The. Great part with this is we. Went to an RFP for. Something. Like this as the floods were happening, the. Company that we went to said yeah we can build that for you it's, gonna be about two hundred and fifty K that's, gonna be site hosting, domain name content, management graphic, design and we, came back and we said well we've. Got Google Sites can you do anything with that and they said yeah. We can work with that we'll. Do graphics for you for 2,500. How's that done. Let's do this.
In. Addition, to the site that was built we. Also created an interactive map using, Google Maps and App Engine, this. Was tied directly to the web site and it was an active tab unfortunately. It's been taken down since. I mean obviously the floods happened a long time ago but. What this map provided, was. Real-time. Detailed, information, on road closures shelter, location. Additional. Resources, we've. Created this in partnership with Google and. Then. As a, benefit. Or a slide added. Little feature Google. Also created, specialized. Information, cards that would pop up at the top of the search results anytime. Someone would go and do a search for things like Boulder, Colorado Lions, Colorado, Colorado, flooding, it, would bring up an informational, card at the top providing, high-level information quickly, for those folks so, they wouldn't have to dig into the additional, links. All. Of this. Was. Done at no, additional cost to, us or the state. Okay. Like, I mentioned before we were able to leverage, Google, Sites for. Site builds, with. That information in mind we. Were able, to avoid, spending on. A lot of site builds actually in. 2015. Alone. We were able to save 2.1. Million dollars, this, is just on site creation, so. These are things like externally, facing sites, intranet. Pages internal. Collaboration websites, literally anything and everything that we could throw on sites we did. Document. Repositories. You named it it was out there. So. The. Number you've all been waiting for, after. Almost six years of being on gee suite we've, seen substantial savings. Wide. Aware of solutions, that G Series offers out-of-the-box. Significantly. Helped us avoid. A ton of costs, and help bolster functionality. This. Came to a total cost savings, for the last six years of 32. And a half million, dollars. That's. That's, staggering at. Least for me I mean I don't. Know. Okay. Where, we're going so now that we've talked about everything. It's having in the past what, are we looking forward to doing now. Our. Next targets are obviously Google cloud platforms, this is the big new thing that we want to try and tackle, currently. We've got 40 applications, in all stages of development inside of cloud platform, these. Are things like x-ray, machine assessments, for hospitals, for our Health and Environment and agency, everything. As simple as employee. Evaluations. For our labor and employment division.
The. Most notable, one that we can talk about here is the car business expressed, as a president press, release that was pushed, out for it it, was built on Google cloud platform and, it's, the quickest way to get a business registered, in the state of Colorado. We. Currently have 10 applications, in all stages of development with an app maker anyone, here have app maker. Enabled. Okay a handful. So. We. Were able to use app maker and. We, put. Out a application. Or we took a paper process. Turn it into an ad maker application, this is our funding. Request for. HR. Stuff I can't, read the, word essentially. We took this long. Outdated, paper process, that required multiple signatures turn, it into an automated process with, a nice clean user front-end they. Fill out the form and then it goes to all the places that it needs to go provides. The necessary administration. For both the, fiscal, side and the person, who requested it. Continuous. Learning after. A large-scale, domain-wide, training, session that we ran a few months ago we. We. Found that people wanted more trainings, and more, on-demand, trainings, on a regular basis, so. We're still working on getting the details of that hammered. Out. But. We. Now offer on-demand. Like. As requested. Trainings so folks can come to my team say hey we want training on Drive so. We'll go and meet with those folks get, exactly, what they want to learn and then figure out a training, model from that. One. Additional. Very critical step that was overlooked early on was. The use of follow-up surveys so I mean we had trainings, we would do ad hoc stuff. But. The survey has never happened, so follow-up surveys were really good and beneficial, now. So. Our on-demand training videos are actually on tech, u dot state dot C us, which is publicly available you. Can all go there right now if you'd like. Going. Back to the idea of people people so, we've done a ton of work with just three of us but, it definitely takes a lot more so. Right now our curl I laying the groundwork for a Google, guides program. So. The folks that are looking for looking, to move into G suite or. That, are still kind of in their early stages of G suite this. Is kind of a big one so the Google guides program. Will. Act as your actual first line of defense. For. Your divisions. Or for your agencies, or whatever. If. There are issues that the Google guides themselves, can't, address they'll come to us and we'll work them directly, we're. Also going to engage in innovation, council these are the folks that will assess low-hanging. Fruit targets, and see. If gee sweet is a potential. Solution, for, those things. We're. Also looking at doing transformation. Labs and, how people can identify those, low-hanging fruit, so essentially this is a four hour session where, folks. Come in they say hey I've got these. Five things that we're all looking at doing, can. We address those with gee sweet and then we'll go in and tackle them and see how we can kind of cobble, something together for them. Okay. With. All that stuff in mind these are my three keys, to success, in. No particular order. Number, one get a big slide and put that in your office kidding. Don't do that um. Squat. Up early. Get. Your Google team established sooner. Rather than later, you. Your, users, the. Future. Google team they'll. All be glad you did trust. Me on this one I've got scars. And gray hairs to prove that the. Earlier that we were established, the better. Establish. Your google guides program and send, devise your early adopters and lead disruptors, with a google guides program. Nothing. Says hashtag like, a Boston being part of a. Group, that, changes. An entire process right. Lastly. Focus, on the top, this. Doesn't necessarily. Mean the, end result right, this is actually focusing, on your c-level, staff on your director level staff on the executive, admins those those keepers of candy. Dishes right those folks need to have, personalized.
White, Glove treatment and they'll, make everyone's, lives a lot easier. So, I'm, thinking back on all of our accomplishments in so little time it, just it blows, my mind right, the, fact that three, scrappy people with a willingness to do things differently. Just. Stuns me every day I go into the office. With. That in mind I look forward to the, next five years and what we can accomplish with G suite, maybe, by then the DMV lines will be a little shorter and maybe the glacial pace of government will be less glacial. Maybe. More like three-toed, sloths hopped up on caffeine. And, the spirit, of full transparency this, is my email address and that's our website if. You have questions comments, concerns, want. To know how we did certain things absolutely, email, me I, will not apply a filter they'll, go straight to my inbox and I'll see them. If. You want to follow me on other places too I've got all that stuff in my speaker. Bio. Last. Thing just make, sure to fill out the speaker, survey. It helps the, Google folks, get. A better next, conference, for next year it also helps me to make sure that I just didn't ramble, for forty, minutes that. People actually got something for them. So. Thanks. To the production staff you all are amazing and. Thanks, to Ryan and your staff you guys are awesome we appreciate it so much thank, you. You.